The online store of the site, was set up by the company FloraLED SARL, which is the operator of this site. Any order for a product appearing in the online store of the website requires prior consultation of these terms and conditions.

Accordingly, the consumer acknowledges that he is fully aware that his agreement regarding the content of these terms and conditions does not require the handwritten signature of this document, insofar as the customer wishes to order online products presented as part of the shop of the website.

The consumer has the ability to save or edit these terms and conditions, it being specified that both the backup and editing of this document are the sole responsibility of the consumer. The consumer, prior to his order, declares that the acquisition of these products is not directly related to his professional activity, their acquisition being reserved for personal use on his part. As a consumer, the customer therefore has specific rights, which would be challenged in the event that the products or services acquired through the website would actually relate to his professional activity.

The online store set up by the company FloraLED SARL within the framework of the website mentions the following information:

- legal notice allowing a precise identification of the company FloraLED SARL
- presentation of the essential characteristics of the proposed goods
- indication, in Euros, of the price of the goods, as well as, if applicable, delivery charges
- indication of the terms of payment, delivery, or execution
- the existence of a right of withdrawal
- the period of validity of the offer or the price
- the conditions for terminating the contract when it is for an indefinite period or for a duration of more than one year
- All this information is presented in French. The consumer declares to have the full legal capacity to engage under these terms and conditions

Article 1: Integrality

These general conditions express the entirety of the obligations of the parties. In this sense, the consumer is deemed to accept unconditionally all the provisions of these terms and conditions. No general or specific condition contained in the documents sent or delivered by the consumer will be able to be integrated into the present ones, since these documents would be incompatible with these general conditions.

Article 2: Purpose

These terms and conditions are intended to define the rights and obligations of the parties in connection with the online sale of goods and services offered by the company FloraLED SARL to the consumer.

Article 3: Contractual Documents

This contract is formed by the following contractual documents, presented in descending hierarchical order: the present general conditions; purchase order. In case of contradiction between the provisions contained in the documents of different rank, the provisions of the document of higher rank will prevail.

Article 4: Entry into force - duration

These terms and conditions come into force on the date of signing the order form. The present general conditions are concluded for the duration necessary for the supply of the goods and services subscribed, until the extinction of the guarantees due by the company FloraLED SARL.

Article 5: Electronic Signature

The "double click" of the consumer under the purchase order constitutes an electronic signature that has, between the parties, the same value as a handwritten signature.

Article 6: Order Confirmation

The contractual information will be confirmed by e-mail at the latest at the time of delivery or, failing that, at the address indicated by the consumer in the order form.

Article 7: Proof of the transaction

The computerized registers, kept in the computer systems of the company FloraLED SARL under reasonable conditions of safety, will be considered as proof of communications, orders and payments between the parties. The filing of purchase orders and invoices is done on a reliable and durable support that can be produced as evidence.

Article 8: Product Information

8-a: The company FloraLED SARL presents on its website products for sale with the necessary characteristics that allow to comply with Article L 111-1 of the Consumer Code, which provides the possibility for the potential consumer to know before the final order taking the essential characteristics of the products he wants to buy.
8-b: The offers presented by the company FloraLED SARL are valid only within the limits of available stocks.

Article 9: Price

Prices are quoted in euros and are valid only on the date of sending the order form by the consumer. They do not take into account the delivery costs, invoiced in addition, and indicated before the validation of the order. The prices take into account the T.V.A applicable on the day of the order and any change of the applicable rate T.V.A. will be automatically passed on the price of the products of the on-line shop. Payment of the full price must be made when ordering. At no time, the sums paid can not be considered as a deposit or installments.

Article 10: Method of payment

To pay for his order, the consumer has, at his choice, all the payment methods referred to in the order form. The consumer guarantees the company FloraLED SARL that he has the necessary authorizations to use the method of payment chosen by him, during the validation of the order form. The company FloraLED SARL reserves the right to suspend any order management and any delivery in case of refusal of authorization for payment by credit card from officially accredited bodies or in case of non-payment. The company FloraLED SARL reserves the right to refuse to make a delivery or to honor an order from a consumer who has not fully paid or a previous order or with whom a payment dispute is in progress. 'administration.
The following payment methods are available to pay for purchases made on our site:
Bank card
3x Bank Card without fees
Bank transfers in advance
Check (only for metropolitan France)

Article 11: Availability of products

The order will be executed and dispatched the same day if the order is placed before 15h and the products are in stock. In case of unavailability of the ordered product, the consumer will be informed at the earliest and will have the opportunity to cancel his order. The consumer will then have the choice to request either the refund of the sums paid within 30 days at the latest of their payment, or the exchange of the product.

Article 12: Terms of delivery

The products are delivered to the address indicated by the consumer on the order form, in France and worldwide. The consumer is required to check the condition of the packaging of the goods on delivery and to report the damage due to the carrier on the delivery order, as well as to the company FloraLED SARL, within one week. The consumer may, at his request, obtain the sending of an invoice to the billing address and not to the delivery address by validating the option provided for this purpose on the order form. Regarding shipping, we work mainly with Chronopost EXPRESS 13H. As soon as we make a shipment, you will immediately receive an email informing you.

In order to make you benefit from your order as quickly as possible, we have been working since 2009 with Express Chronopost. If you place your order before 15h from Monday to Friday, your order will be delivered the next day before 13h.

You also have the option to choose delivery point relay with Chronopost, to deliver your order the next day, in a shop near you.

Article 13: Delivery problems due to the carrier

Any anomaly concerning the delivery (damage, missing product compared to the delivery note, damaged package, broken products ...) must be indicated on the delivery note in the form of "handwritten reserves", accompanied by the signature of the customer. The consumer must confirm this anomaly by sending the carrier within two (2) business days following the delivery date a registered letter with acknowledgment of receipt exposing the said claims. The consumer will have to send a copy of this mail by fax or by simple mail:

Customer service,
S.A.V - FloraLED
10B Rue du Canal

Article 14: Delivery Errors

14-a: The consumer will have to formulate with the company FloraLED the same day of the delivery or at the latest the first working day following the delivery, any claim of error of delivery and / or nonconformity of the products in kind or in quality compared to the indications on the order form. Any claim made after this time will be rejected.
14-b: The formulation of this claim with the company FloraLED can be made:
- in priority by telephone at +33. (0) from Monday to Friday from 14h to 17h
- by logging on our site in the "follow your order" section "where, after having entered your customer number, you will be able to ask us your question through the menu contact us by specifying well the reference of the order.
14-c: Any claim not made in the rules defined above and within the time limits can not be taken into account and release the company FloraLED any responsibility towards the consumer.
14-d: Upon receipt of the complaint, the company FloraLED will allocate an exchange number of the product (s) concerned (s) and will communicate by e-mail, fax or telephone to the consumer. The exchange of a product can take place only after the allocation to the consumer of an exchange number according to the approach presented above.
14-e: In case of error of delivery or exchange, any product to be exchanged or refunded must be returned to the company FloraLED as a whole and in its original packaging, in Colissimo Recommandé, at the following address :

Return service,
10B Rue du Canal

To be accepted, any return must be reported in advance to the Customer Service of the company FloraLED.
Shipping costs are borne by the company FloraLED, except in the event that it turns out that the product does not match the original declaration made by the consumer in the right of return.

Article 15: Product Warranty

In accordance with Article 4 of Decree No. 78-464 of March 24, 1978, the provisions herein can not deprive the consumer of the legal guarantee that obliges the professional seller to guarantee against all consequences of latent defects of the thing sold . The terms and the manufacturer's warranty period are indicated on the product sheets. Given the frequency of renewal of the components of the technical products, FloraLED will, on request, inform the consumer of the availability of spare parts of the products offered and how to get them eventually.

Article 16: Right of withdrawal

You have the right to withdraw from this contract without giving any reason within fourteen days. The withdrawal period expires fourteen days after the day on which you, or a third party other than the carrier and designated by you, physically takes possession of the last goods.

To exercise the right of withdrawal, you must notify us of your decision to withdraw from this contract by means of an unambiguous declaration (for example, letter sent by post, fax or e-mail) by post to the address FloraLED 10B Rue du Canal 54250 - CHAMPIGNEULLES - FRANCE - FRANCE. by phone at +33 3 83 47 83 98 or by email at

You can use the withdrawal form template but it is not mandatory. For the withdrawal period to be respected, it is sufficient that you transmit your communication relating to the exercise of the right of withdrawal before the expiry of the withdrawal period. You must return or return the property to FloraLED, ZA Field Deer - 60 rue des impregnated - 54230 - NEW HOUSES - FRANCE without undue delay and, in any event, no later than fourteen days after you have communicated to us your decision to withdraw from this contract. This period is considered respected if you return the good before the expiration of the period of fourteen days. You will be responsible for the direct costs of returning the property.

Effects of the retraction

In the event of your withdrawal from this contract, we will refund all payments received from you, including delivery charges (with the exception of additional charges arising from the fact that you have chosen, if delivery other than the less expensive standard delivery method proposed by us) without undue delay and, in any case, no later than fourteen days from the day we are informed of your decision to withdraw from this contract. We will refund using the same means of payment as you used for the original transaction, unless you expressly agree otherwise; in any case, this refund will not cause any costs for you. We may defer repayment until we have received the goods or until you have provided proof of shipment of the goods, whichever is the earlier.

Exception to the right of withdrawal

The exercise of the right of withdrawal is excluded for the following contracts:
- contracts for the supply of goods made to the consumer's specifications or clearly personalized;
- contracts for the supply of goods likely to deteriorate or expire rapidly;
- contracts for the supply of a newspaper, periodical or magazine, except for subscription contracts to such publications;
- contracts for the supply of goods which have been unsealed by the consumer after delivery and which can not be returned for reasons of hygiene or health protection;
- contracts for the supply of goods which, after having been delivered, and by their nature, are inseparably mixed with other articles;
- contracts for the supply of audio or video recordings or computer software where they have been unsealed by the consumer after delivery;

- contracts for the supply of alcoholic beverages whose delivery is deferred beyond thirty days and whose value agreed at the conclusion of the contract depends on fluctuations in the market beyond the control of the trader;
- contracts for the supply of goods or services the price of which depends on fluctuations on the fi nancial market which are beyond the control of the trader and which may occur during the withdrawal period;
- contracts for the supply of services which have been fully performed before the end of the withdrawal period and whose execution has begun after the express prior consent of the consumer and the express waiver of his right of withdrawal;
- contracts maintenance or repair work to be performed urgently in the consumer's home and expressly requested by him, within the limits of spare parts and work strictly necessary to respond to the emergency;
- contracts for the provision of accommodation, transport, catering and leisure services, which must be provided on a specified date or period;
- contracts for the supply of digital content that is not provided on a physical medium whose performance has begun after express prior consent from the consumer and expressly waives its right of withdrawal.

Article 17: Rights of Use

The right to use the software company FloraLED, as well as those distributed by it, is granted to the consumer on a non-exclusive, personal and non-transferable, in accordance with the Code of Intellectual Property. However, under Article L122-6-1 of this Code, the consumer has a right of reproduction exclusively for the establishment of a backup copy, when it is necessary to preserve the use of the software. In any case, the author of the software retains a right of ownership in his work, which the consumer agrees to respect.

Article 18: Force majeure

Neither party will have failed in its contractual obligations, to the extent that their execution will be delayed, hindered or prevented by a fortuitous event or force majeure. Will be considered fortuitous event or force majeure all facts or circumstances irresistible, external parties, unpredictable, inevitable, beyond the control of the parties and can not be prevented by them, despite all efforts reasonably possible. The party affected by such circumstances will notify the other within ten business days of the date on which it becomes aware of it. The two parties will then approach, within one month, unless impossibility due to force majeure, to examine the impact of the event and agree on the conditions under which the execution of the contract will be continued. If the case of force majeure has a duration greater than three months, these terms and conditions may be terminated by the injured party. Expressly, are regarded as case of force majeure or fortuitous cases, besides those usually retained by the jurisprudence of the French courts and tribunals: the blockage of means of transport or supplies, earthquakes, fires, storms, floods, lightning; the shutdown of telecommunication networks or difficulties specific to telecommunication networks external to customers.

Article 19: Partial validation

If one or more stipulations of the present general conditions are held for invalid or declared such under a law, a regulation or following a final decision of a competent jurisdiction, the other stipulations will keep all their force and their reach.

Article 20: No waiver

The fact that one of the parties does not claim a breach by the other party of any of the obligations referred to in these terms and conditions can not be construed for the future as a waiver of the obligation in question.

Article 21: Title

In case of difficulty of interpretation between any of the titles appearing at the head of the clauses, and any of the clauses, the titles will be declared non-existent.

Article 22: Chatel Law

The company FloraLED is bound to respect a deadline of delivery, past this date, the customer of the site will be able then to demand the complete refund of his order including the expenses of sending.
The shipping costs related to the return of the products remains the responsibility of the customer wishing to cancel his order on the shop of the site
The company FloraLED undertakes to charge no fee for a phone call to the customer service of

Article 23: Applicable law
These general conditions are subject to French law. This is so for the fund rules as for the rules of form. In case of dispute or claim, the consumer will first contact the company FloraLED to obtain an amicable solution. In a second time and in case of appeal, the consumer may file a complaint with FloraLED, via its dedicated dialog box.

Article 24: Computing and Liberties

The information requested from the consumer is required to process the order and may be communicated to the contractual partners of the company FloraLED involved in the execution of this order. The consumer can write to the company FloraLED whose contact details are within the confidentiality charter contained in the website, to oppose such communication, or to exercise his rights of access, rectification to the information concerning him and contained in the files of society FloraLED, under the conditions provided by the law of January 6, 1978.


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